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FAQ's

THE PRODUCT

We create a selection of Cupcakes, Brownies, Traybakes, Cookie Pies, Cake Bombs and cookies. 
 

Products on our site are handmade and hand finished and as such these may vary from the images shown on our site, images of the products on our site are for illustrative purposes only.

 

CAN YOU DO BESPOKE CAKES AND CUPCAKES?

We will strive to meet your flavoured theme for cake orders please contact us at makesbymegs@gmail.com for help with your order.

 

DIETARY INFORMATION

- ARE YOUR PRODUCTS SUITABLE FOR VEGETARIANS?

Almost all of our products are suitable for vegetarians apart from any that contain marshmallows. Please specify when ordering.

- DO YOU SELL ANY VEGAN PRODUCTS?

We sell 'Pure Bakery' Vegan products through our cafes! Please contact us at mnmscafenairn@gmail.com for which items which are currently available.

- DO YOU SELL ANY GLUTEN FREE PRODUCTS?

Our Gluten Friendly brownies and blondies are baked without gluten however they are made in an environment that uses gluten based products on a daily basis. We have robust cross-contamination prevention procedures in place but all makes by megs products may contain traces of gluten.

- ARE YOUR PRODUCTS NUT-SAFE?

We do not use peanuts in our bakery however we do use all other nuts and whilst we have robust cross-contamination prevention procedures in place, we cannot guarantee that our products don't contain traces of nuts. Although a product may not contain nuts, all products are made in a kitchen that handles nuts.

We bake with care and attention to detail but sometimes a piece of eggshell, fruit seeds or stones can make its way into our cakes.

 

STORAGE

- HOW SHOULD I STORE MY CUPCAKES AND HOW LONG DO THEY KEEP FOR?

In the unlikely event that your cupcakes don't vanish instantly, they will keep for up to five days.

- HOW SHOULD I STORE TRAYBAKES AND HOW LONG DO THEY KEEP FOR?

Our brownies are best stored in the fridge and will keep for 10 days. At room temperature, they will be good for seven days.

 

ORDERING

- HOW LONG DO I NEED TO ORDER IN ADVANCE?

We require four days notice for cupcakes. Big cakes must be pre booked and will be made according to availability, it is best that you pre-book 3 weeks in advance. We may be able to help at shorter notice so please email the bakery.

- IS THERE A MINIMUM ORDER?

All cupcakes have a minimum order of 6 with up to 2 flavours. Traybakes have a minimum order of 4.

- CAN I MIX FLAVOURS?

Cupcakes are available to order in 6 (2 Flavours), 12 (3 Flavours), 24 (4 Flavours) or 48 (6 Flavours).  We also offer a Mixed Selection Box where the most popular flavours we bake that day can be selected at random and put on sale.

- HOW DO I AMEND AN ORDER?

If you wish to amend an order you must contact us with 3 days notice for cupcakes and 4 days notice for layer cakes. Orders placed with customised decorations or flavours cannot be amended after the order has been placed.

- HOW DO I CANCEL AN ORDER?

If you need to cancel or amend an order you must contact us with a written cancellation notice, which you can send by email to us at makesbymegs@gmail.com before 5 pm on the day the order was placed. Your cancellation notice must quote your name, address, the name or a description of the products ordered and your order reference number. Unfortunately, after this time it will not be possible to cancel an order.

 

DELIVERY

- WHERE DO YOU DELIVER?

We hand deliver to Nairnshire at a cost of £1.50, Morayshire & Inverness-shire at a cost of £3.50. We also have postal boxes available at a cost from £ 4.45 to anywhere in the UK.

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